Service standards
Response and resolution
24 hrs
response window
24 mo
replacement warranty
30 days
evaluation period
Direct assistance
Provide your order identifier and device model for expedited compatibility verification or warranty service.
Reference guide
Policies and logistics
Standard operational parameters for dispatch, returns, and hardware coverage.
Dispatch
Returns
Warranty
Cutoff times
Protocol
Coverage
Orders placed before 14:00 PST dispatch the same business day from our California warehouse.
Unblemished items in original packaging qualify for return within 30 days of delivery.
All hardware is protected against manufacturing defects for 24 months from purchase.